AppleCare Quick Survey

Question 14: Is there anything else that you would like to tell us about your experience with Apple’s Support Services?

The call took a little too long, extended by several intervals where the support person waited for their IT system to return some piece of needed information. Otherwise the call was quite pleasant.

But this is a little bit like asking a person with the flu, “Is there anything else that you would like to tell us about your experience with fever and vomiting?”

My real problem is with the laptop you sold me. I’ve been a PC user for twenty years. Swayed by family and friends who swear by their Apples, I decided to take a chance on a Powerbook.

Bad call. For the most part, my Powerbook has been a time sink. I’ve written about this publically.

Since purchasing the machine in June it’s been in the shop twice for repairs. My first time sending a computer back the manufacturer ever. Not once, but twice. Thank you Apple.